642-242 braindumps
Q&A from http://www.pass4side.com/642-242.htm
1. The Cisco Unified Contact Center Enterprise can queue calls at different queue priorities. In this sample script,
at what priority will the call be queued?
A. Three (3) ?As set in the Queue Priority node.
B. Five (5) ?The default for the Queue to Skill Group node, unless it was set otherwise.
C. None, as queue priority only is used when more than one skill group is used in the Queue to Skill.
D. It depends, as each call hitting the script will reset the priority for all calls when the Queue Priority node is
executed.
Answer: B
2. When configuring a Cisco Unified Communications Manager dial plan to allow for dialing 911 or placing other
emergency calls, where should Urgent Priority be checked off in?
A. route pattern
B. route list
C. route group
D. calling search space
Answer: A
